Privacy Policy

Privacy-sensitive data, or personal data, are processed through our online store. HighFlow considers careful handling of personal data of great importance. Personal data is therefore carefully processed and secured by us.

In our processing we comply with the requirements set by the privacy legislation. That means, among other things, that:
• we clearly state the purposes for which we process personal data. We do this via this privacy statement;
• we limit our collection of personal data to only the personal data necessary for legitimate purposes;
• we first ask you for explicit permission to process your personal data in cases where your consent is required;
• we take appropriate security measures to protect your personal data and also requirements of parties that process personal data in our order;
• we respect your right to provide your personal data for inspection, correct or delete.

HighFlow is responsible for data processing. In this privacy statement we explain which personal data we collect and use and for what purpose. We advise you to read this carefully.

Use of personal data
When using our webshop, we obtain certain information from you. That may be personal data. We only keep and use the personal data provided by you directly, within the framework of the service you request, or of which it is clear that they are provided to us to process.

We use the following data for the purposes mentioned in this privacy statement:
• Name, address, city data
• Phone number
• Billing address
• E-mail address
• Payment details
• Date of birth
• IP address

Register
At certain parts of our webshop you must first register. After registration, we save the personal data you have provided via the user name you have chosen. We keep this information so that you do not have to enter it every time and so that we can contact you in the context of the execution of the agreement.
We will not pass on the data linked to your user name to third parties, unless this is necessary in the context of the implementation of the agreement that you conclude with us or if this is legally required. In case of suspicion of fraud or abuse of our webshop, we can hand over personal data to the competent authorities.

Access portal
With our portal you can gain access to a management environment where you can set up, specify and change your own information.

Handling order
When you place an order with us, we use your personal data for the processing thereof. If necessary for proper processing, we can also provide your personal data to third parties. You can read more about this later in this privacy statement.

Advertisement
We can, in addition to the information on our website, also inform you of our new products and services:
by email
via social media

Contact form and newsletter
We offer via our webshop the possibility to ask questions by means of a contact form, where you are asked to fill in various details to deal with your question. You choose which information you provide. The data you send us will be kept for as long as the nature of the form or the content of your e-mail is required for the complete answering and processing thereof.
We offer a newsletter with which we want to inform interested parties about our products and / or services. Each newsletter contains a link with which you can unsubscribe. Your e-mail address will only be added to the list of subscribers with your explicit permission.

Publication
We do not publish your customer data.

Ads
Our webshop has advertisements.

Special and / or sensitive personal data that we process
Our website and / or service does not intend to collect data about website visitors who are younger than 16 years. Unless they have permission from parents or guardians. However, we can not check if a visitor is older than 16. We encourage parents to be involved in the online activities of their children, in order to prevent data about children being collected without parental consent. If you are convinced that we have collected personal information about a minor without this consent, please contact us via info@highflow.nl, then we will delete this information.

For what purpose and on what basis we process personal data
HighFlow processes your personal data for the following purposes:
- Handling your payment
- Sending our newsletter and / or advertising brochure
- You can call or e-mail if necessary to carry out our services
- Inform you about changes to our services and products
- Give you the opportunity to create an account
- To deliver goods and services to you
- HighFlow analyzes your behavior on the website in order to improve the website and to tailor the range of products and services to your preferences.
- HighFlow also processes personal data if we are legally obliged to do so, such as information that we need for our tax return.

Automated decision-making
HighFlow does not make decisions based on automated processing on matters that can have (significant) consequences for people. These are decisions that are taken by computer programs or systems, without involving a person (eg a HighFlow employee).

How long we store personal data
The personal data described above are retained for as long as necessary to process your orders, including warranty. We then store data for a maximum of 3 years for the statistical purposes described. The data will then be erased unless there is a statutory obligation that requires longer storage (such as the seven-year fiscal retention obligation for payment data).

Sharing personal data with third parties
HighFlow will not sell your information to third parties and will only provide this information if this is necessary for the execution of our agreement with you or to comply with a legal obligation. With companies that process your data in our assignment, we conclude a processor agreement to ensure the same level of security and confidentiality of your data. HighFlow remains responsible for these processing operations.

Cookies, or similar techniques, that we use
HighFlow only uses technical and functional cookies. And analytical cookies that do not infringe your privacy. A cookie is a small text file that is stored on your computer, tablet or smartphone when you first visit this website. The cookies we use are necessary for the technical operation of the website and your ease of use. They ensure that the website works properly and remember, for example, your preferences. We can also optimize our website with this. You can opt out of cookies by setting your internet browser so that it does not store cookies anymore. In addition, you can also delete all information previously saved via the settings of your browser.

Google Analytics
We use Google Analytics to keep track of how visitors use our web store. We have signed a processor agreement with Google to make agreements about the handling of our data. Furthermore, we have not allowed Google to use the obtained Analytics information for other Google services, and finally we anonymize the IP addresses.

Security
HighFlow takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. When visiting, ordering and paying on our website, we use a secure and encrypted SSL connection. You can see this in your browser at the URL in the address bar, which starts with https. HighFlow uses careful security procedures for the protection of the processed data, among other things to prevent unauthorized persons from unintentionally gaining access to this data. We protect your data by all possible means, but due to the public nature of the internet, we can not always guarantee the security of the transfer of information via the Internet for 100%. If you have the impression that your data is not properly secured or there are indications of abuse, please contact our customer service or via info@highflow.nl

Third party websites
This privacy statement does not apply to websites of third parties that are connected to our webshop by means of links. We can not guarantee that these third parties handle your personal data in a reliable or secure manner. We encourage you to read the privacy statement of these websites before using these websites.

Changes to this privacy statement
We reserve the right to make changes to this privacy statement. It is advisable to consult this privacy statement regularly so that you are aware of these changes.

View, modify or delete data
You have the right to view, correct or delete your personal data. In addition, you have the right to withdraw your consent to the data processing or to object to the processing of your personal data by HighFlow and you have the right to data portability. This means that you can submit a request to us to send the personal information we have in your computer file to you or another organization mentioned by you.
You can send a request for inspection, correction, deletion, data transfer of your personal data or request for cancellation of your consent or objection to the processing of your personal data to info@highflow.nl.
To ensure that the request for access has been made by you, we ask you to send a copy of your ID with the request. Make your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and citizen service number (BSN) black in this copy. This is to protect your privacy. We respond as quickly as possible, but within four weeks, at your request.
HighFlow also wishes to point out that you have the opportunity to file a complaint with the national supervisory authority, the Dutch Data Protection Authority. You can contact the Dutch Data Protection Authority for this.

Contact details
HighFlow
Kiotoweg 104
3047 BG Rotterdam
info@highflow.nl
https://www.highflow.nl
+31617451652